Old May 22, 18, 11:11 pm
Join Date: Jun 2009
Posts: 25
Just finished booking an AS award on JL/CX to SIN/BKK with a layover in TYO.

Booked JL on the outbound via SFO. Need to watch the departure cities closely as not all fly the premium J product.

Booked 2 seats the second the schedule opened (530am PST 330days out) and added another a few weeks later when it popped up. Ended up with 3 separate PNR’s and spent hours on the phone (phone MVP line and ask for partner award). Tell them it is JAL and that will scare them into passing you along to a great agent most times.

As for CX, very different experience. Needed 3 in J SIN-HKG-SFO. 1 phone call at 330d out and had everything I needed in a few short minutes. All on the same PNR. Just like that.

Good luck. Do your research and know what you want inside and out before you call.
jason_stn21 is offline