Clearing customs? but bags en route on a later flight.
I'm sure the compensation question has been covered before, but I struck out with mobile search.
Mostly I want to know what to expect in this situation. Flew BOS-SFO on DL, connecting to SFO-TPE-KIX on CI. All on a single ticket, bags were checked through to KIX.
Bag tracking app says the bags were never loaded by DL at BOS, but are now "expedited" via KE metal to arrive 12 hours after we do.
I'm currently sitting in TPE waiting for our next flight. So what do we do when we arrive in KIX? DL Twitter tells me that we have to file a claim with CI when we arrive, but doesn't know if we do that before or after we clear customs.
I fully expect CI to give us push back if we ask for expenses since it's DLs fault, and DL to say the final carrier is responsible.
Also, can we expect our bags to be delivered to our hotel? Or should we plan for a return trip to the airport to get the bags?