Originally Posted by
transportprof
Is Glenfichas Scotch the product of a seat-side blending of Glenfiddich and Glenfarclas? Now that would make United unique!
Count me as someone who appreciates a good blend more than a single malt!
To the OP - the truest statement you wrote is "I feel it's how you approach the agents". Even in the darkest years of UA after the merger, I never felt like I got bad customer service, and often found it to be very good. I believe (whether correct or not) that in most bad experiences, the customer is contributing to the problem.