Originally Posted by
garykung
It happened to me once, but not from CX.
FWIW - because CX's policy is not clear on this, it is unlikely that your mom can make a complaint out of this.
Bottom line - she gets what is paid for.
But I get the feeling.
Yeah she got what she paid for. It's a short flight she should be okay on whatever class anyways but I can imagine she must feel very terrible when they told her you are sent back to the back and then realise it is indeed very back
Funny thing is it actually almost happened on me before. I did a very last minute change to a flight due to typhoon and rush to the airport. When I arrived the counter it was almost T-40 minutes. I saw them print out the J boarding pass already but just before they handed that to me, the supervisor whispered to the staff say the boarding gate already give the seat to other people because i haven't checked in. Can't complain anything as technically they haven't handed me the boarding pass and i was very grateful when they managed to get me out before typhoon arrived.