The flights don't show up in my frequent flier activity log, They were booked through my office's travel agent, but I confirmed my qantas number was on each reservation and I also confirmed at the airport. I'll check about points vs status credits, but I assume neither as it's not in my activity log. It doesn't sound complicated, so I'm totally baffled as to why the last three times I've called qantas, I've got some version of "it's under review," or we're migrating our systems right now so can't check.