Originally Posted by
MSPeconomist
I can't believe that the hotel had a bunch of reservations that weren't guaranteed with a credit card and were scheduled to expire at 6 pm as Starwoods usually don't accept reservations that aren't either guaranteed with a credit card or prepaid.
Seems like there is plenty actual issues that warrant criticism. There's no need to make something up. None of what you wrote here was in the original post. The OP noted "duplicate reservations" not ones without guarantees.
Originally Posted by
MSPeconomist
It wouldn't be rack rate because the hotel could be completely full and still not have sold any rooms at prices approaching rack rates. Rack rate is a fictional price posted on hotel doors for cases like major national political conventions, sporting events like the SuperBowl, etc. Outside of such times, no one would be paying the rack rate at the typical hotel.
As someone who worked in hotels for decades, I can say that this is not correct. There's nothing fictional about rack rates. While we didn't have people paying rack every day, any time we were approaching 100% occupancy, we'd sell a small number. We typically sold out every Tuesday and Wednesday except for the December holidays. And every we sold out every Saturday night when the city had either NFL or college football home games.