Originally Posted by
HHonors OUTSIDER
OP I think the paid traditional room has to be available to book on spg.com before you and the Supervisor can beat the property up to please deliver the paid room as a points room.
That's going to be a key element in being able to follow up on this with the SPG Hotel Coordinators. If a traditional room cannot be booked as a paid rate online or through the call center and the hotel does not return any new-found inventory, there isn't anything they are going to be able to do about it.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts LLC
[email protected]