Originally Posted by btonkid12345

I was impressed with the Supervisor too...she knew the rules well and while friendly, was very no-nonsense.

I haven't called the Platinum Concierge in nearly a year and was surprised with the wait on a Friday night. The first two times, I received agents of varying quality, who put me on hold and then the line was disconnected.

I finally was connected to the Supervisor successfully from.a transfer from the third agent. Neither of the previous two tried to call me back. I let the Supervisor know she was the fourth agent I had spoken to, to attempt to rectify this, and that plus it being late Friday night probably fueled her approach towards the property.



Yes. Sorry if my OP was long but I put this in there - I asked why they wouldn't want an award because based on the NYC Le Parker Meridien details made public, higher than 95% occupancy means the hotel receives ADR for the room and not the pre-negotiated award redemption rate (which is much lower).



Not that I caught. I checked right at 6 pm. Then about hourly after that, until a little before 10 pm when I arrived in the lobby. Once they confirmed they had rooms but were "holding them back" I reached out to SPG because that just reeked of malfeasance.