Originally Posted by
kopflyer
I hesitate to name & shame the property because I don't actually know who goofed - it seems likely that, as suggested, the property was acting sneaky, but it's also possible the spg call center coded the reservation wrong or something. All I know is that someone made a mistake and so far I'm the one getting a raw deal.
The property in question already rejected your version of the events, despite you having clear evidence that your version is the truth - at that point, I don't think it matters who originally actually goofed.