Old May 15, 18, 4:11 pm
  #21  
carrotjuice
 
Join Date: Apr 2007
Location: Anywhere
Posts: 3,183
Originally Posted by Can I help you View Post

When the new service was designed they forgot about topping up water and they have now put bottles of still and sparking water on the trolley but to be honest we are so busy service offering other things it tends to get forgotten, so itís there so just ask when they ask about wine.
Iím not referring to only the new service with Do & Co catering - but the absence of drinks top up is very much evident on flights where the old service has yet to change.

And for those who say that top ups can be ďcommandedĒ by pressing a button, Iím too conscious that the crew are already busy during meal service hence it wouldíve been better to stop one and say yes Iíd like a top up - if they are walking down the aisles with water in hand, as opposed to causing them to dash in and out of the food preparation area.
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