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Old May 12, 18, 10:17 am
Join Date: May 2007
Programs: BA Blue, EI Silver, Honours Gold, Marriott Gold
Posts: 849
Originally Posted by superspanielpower View Post
Does anyone know what the position is with EU621 compensation regarding these cancellations? I had a LHR to LAX cancelled at T-3 before departure.

BA rejected the claim, stating it was a ‘non-payable operational issue’?

Normally maintenance issues are not considered to be "exceptional" occurrences. In this instance the RR powered 787 issue probably does come under the exceptional clause, I don't think it is predictable that a sizeable portion of the world-wide fleet of 787s are currently unflyable. This is not limited to BA, of course. VS have had to being retired aircraft back from the desert, BA have delayed some retirements and are, reportedly, leasing in a trio of QR A330s. It all seems fairly exceptional to me, albeit inconvenient for those directly affected.

I think BA will reject any EC216 claims. That decision could be challenged, of course.
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