A FlyerTalk Posting Legend
Join Date: Sep 2009
Location: Minneapolis: DL DM charter 2.3MM
Programs: A3*Gold, SPG Plat, HyattDiamond, MarriottPP, LHW exAccess, ICI, Raffles Amb, NW PE MM, TWA Gold MM
Posts: 100,407
In addition to being available with at most a very reasonable wait, Plat elite agents should be particularly good at customer service, knowledgeable, able to solve problems, and willing to go above and beyond when warranted.