Originally Posted by
redrose59
20/05/2017 (355 days) Booked LHR to ABZ via UK call centre. Booked in CE.
Thanks for the sharing the details, since it ruled a number of options going through my mind. This bit quoted however: did you pay additional charges at this point? There would be no extra Avios, but the fees would normally go up to take account of the Passenger Service Charge you would have for using ABZ airport, plus an extra LHR departing airport fee. (It would have gone down from INV since they don't have APD). I'm wondering if that is what has gone missing here, it didn't ticket and no one thought to email you.