Originally Posted by Work-Shy

My friend replied via the webform mentioning the suggested text about Siewert v Condor and requested a deadlock release. Alarmingly (and annoyingly), BA have replied with...

A formal letter before action has now been sent to the UK address but would it be uncharitbale to assume the Indian customer contact centre staff have carte blanche to deny claims and obfuscate as much as possible in the hope customers give up? I can only hope the letter before action prompts somebody more competent to assess the case and progress the issue.