FlyerTalk Forums - View Single Post - Very bad customer service in this airline !
Old May 9, 2018, 7:48 am
  #15  
percysmith
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
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Originally Posted by watery
I believe, in most general contract of carriage, the carrier only guarantees you get there, in reasonable amount of time, without actually promising the exact schedule as printed in the ticket. Because, you know, things happen. I'm not familiar with either French/Hong Kong law but it seems offering the next available flight is commonly regarded as fulfilling their contractual responsibility.
https://www.cathaypacific.com/conten...baggage-en.pdf

10.1.1 The flight times shown in timetables may change between the date of publication and the date you actually travel. We do not guarantee them to you and they do not form part of your contract with us.
https://www.airfrance.fr/FR/en/commo..._airfrance.htm

11.1. The flights and flight Schedules listed in the Schedule Indicators have no contractual value and are solely intended to inform Passengers of the flights offered by the Carrier.

Last edited by percysmith; May 9, 2018 at 7:57 am
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