FlyerTalk Forums - View Single Post - Very bad customer service in this airline !
Old May 9, 2018, 5:03 am
  #6  
percysmith
Ambassador, Hong Kong and Macau
 
Join Date: May 2009
Location: HKG
Programs: Non-top tier Asia Miles member
Posts: 19,671
How is OP's case different from this https://www.flyertalk.com/forum/cath...s-thereon.html ?

No upgrade or lounge access is SOP, neither for a mother with a child and an infant, nor for you.

No hotel is also SOP unless you are stranded overnight (I did see a stranded case on an evening departure recently, KA trying to get Plaza Premium to accommodate two Indian passport holders who I presume KA cannot get pre-registration to enter HK for)

Last edited by percysmith; May 9, 2018 at 5:10 am
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