FlyerTalk Forums - View Single Post - Very bad customer service in this airline !
Old May 9, 2018, 3:12 am
  #2  
sxc
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Join Date: Dec 2004
Programs: CX Green, QF Platinum, BAEC Silver, Hyatt Glob
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EC261 delay compensation is not payable due to bad weather. It looks like the delay from CDG is due to weather, hence you won't get compensation for that.

Originally Posted by jhmili
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For his return flight, they only offered a flight with 9h of overnight stopover at HKG.
...


Many Chinese companies offer their passengers in long transit access to a hotel or lounge for free, even for their passengers traveling economy class.

...

For his return flight, he spent a night of 8h30 am on a bench of the HKG terminal.
When you booked the ticket, you knew that there would be a 9 hour transit on the return in HKG, and that CX wasn't offering any accommodation. So you knew ahead of time what this connection would be like.
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