FlyerTalk Forums - View Single Post - Is China Eastern's customer service really this bad?
Old May 7, 2018, 6:25 pm
  #23  
Dean1953
 
Join Date: Jul 2012
Posts: 200
A couple of points. Doesn't the Chinese government own a majority of China Eastern Airlines? If so, saying the security problem, created by the Chinese government, isn't entirely out of MU's hands. Second, I had a 3.5 hour layover at Shanghai airport. Like in the U.S., they could have confiscated the batteries, left a note, and put the bag on its way. The fact that I had to spend two weeks of my vacation trying to figure out where my bag was and how to get it back. I'll file for compensation for the bag being lost for more than 7 days. I don't expect MU to pay, or even respond. After 30 days, I'll file a small claims law suit against them and I think that will get their attention.
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