New York Times Square
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
No.
Which room did you book and which upgrade did you receive?
Booked sky view corner, received sky view corner. On my past stays I always received sky view studio, even when booking superior only. Not only did they change to "2 category upgrade only" policy (which would be ok), but also they removed deluxe and sky view studio from the upgrade list totally. That is insane.
How are the rooms?
Nice, relatively new, but not the size expected with RA membership.
How is the exec. lounge?
There is none.
Did you receive a welcome gift?
No. Only after asking I received 3 green apples. So there is no "fruits + welcome gift" but the welcome gift is the fruits. Even this is actually disappointing for RA....
How was the minibar?
Nice. Some nice drinks, some champagne.
What was good and what was bad?
-Good
View from the room! Location!
-Bad
-Virtually no RA benefit at all (except for minibar and early checkin). No upgrade, no real welcome gift, no lounge, no club experience, no free breakfast (which would at least be some nice gift).
-No GM at the moment, so noone feels respobsible.
-Unfriendly staff at breakfast
-no turndown service
Value for $ or Priority Club Points?
not really good.
Would you return?
Only if no other hotel nearby has free rooms. They really dont care about their RAs.