FlyerTalk Forums - View Single Post - New IHG Best Rate Guarantee - Discussion & Feedback from January 2016
Old May 5, 18, 3:15 am
  #874  
craigthemif
 
Join Date: Aug 2011
Location: Barcelona, London, on a plane
Programs: BA Gold, TK E+, IB+, VS FC, Hyatt Globalist, MR Plat Prem, IHG Plat, Hilton Gold
Posts: 8,106
Originally Posted by eclipse_boi View Post
Attempted a BRG with Intercontinental, which was quickly denied.

1. Intercontinental Mumbai where rate on IHG website was shown in USD
2. A lower rate in USD was found on Hotels.com, for which I submitted the claim.
3. Claim was denied with the following reason: The lower rate must be quoted, booked and paid for in the default currency of the hotel as shown on the IHG website which is US Dollars (USD). However, third-party website will take payment in Indian Rupee (INR).

Does this mean that I need to find a website that will only show/accept one currency for a hotel booking and that has to be the same currency as the IHG website? The Hotels.com website is displaying and charging me in USD and will only show other currencies around the world if I change it.
Originally Posted by scubaccr View Post
Many OTA sites can be set to display searched for rooms in multiple currency's.

Under IHG BPG t+c's, it is actually the currency the OTA bills your CC that must be same as the currency same hotel on IHG.COM is booked under, which in many cases is different from displayed currency and wheb booking it is rare thst OTA gives one control to choose a preferred payment currency.
Hotels.com is most certainly going to bill American customers in USD.

I think the issue is that IHG may quote prices for India in USD, but the hotel will convert that to rupees on the day and charge the customer in INR. (after all, you can't really expect an Indian citizen to pay in a foreign currency in their own country) FWIW I'm less familiar with India but this is how it works in South American countries with weak currencies.

Of course, it should be possible for you to choose to pay on hotels.com in INR, except there might not be an IHG rate quoted in INR.

Just another example of how IHG's BRG is a scam, with enough complexity built into the T&Cs so as to deny as many claims as possible. One would have thought that this would soften now that they're just handing out points as compensation, but apparently not.
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