Old May 3, 18, 2:06 pm
  #2  
plunet
 
Join Date: Jan 2016
Location: LON
Programs: BAEC, Accor
Posts: 2,022
MU customer disservice - sounds about right.

But a limited defence of MU, baggage handling is typically a function of the airports, not the airline. Although the airline is responsible for your baggage, the actual mechanics of what physically happens is governed and managed by others. Can MU influence the process - yes. Could better checks have identified that your bag had not been loaded - yes. Could they be helping you more to sort it out - yes. But were they actually responsible for the mishandling - probably not.

Good luck trying to resolve the situation.
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