FlyerTalk Forums - View Single Post - BA Agent inadvertently cancelled my booking.
Old May 1, 2018, 2:39 pm
  #7  
LPQ
 
Join Date: Mar 2010
Location: Cheddar
Programs: TG *G 20 years
Posts: 406
I had a similar experience while in BKK last month. I noticed, quite by chance, that my flight from BKK was missing from MMB. LPQ+1 still had their seat. Some fairly expensive phone calls to London were required since the BKK office had closed. The Indian centre was painfully slow in establishing the problem and fortunately the line failed. The next call was picked up by Newcastle and the flight quickly reinstated. Luckily there was one remaining seat in the cabin. My allocated seat had gone so we were separated on different sides of the plane. A narrow escape. I suspect a notification of a timing change (even though the old and new departure times were the same) had upset the computer.

The lesson is, as C-W-S has stated, check your booking on the slightest change.
LPQ is offline