Old Apr 30, 18, 12:54 pm
  #25  
kaizen7
 
Join Date: Feb 2018
Programs: Bonvoy Amb , LCAH : Gold, Skywards : Gold
Posts: 1,448
Originally Posted by mab View Post

Question: how do you make your reservations when you get this level of service? Do you need to reserve via your ambassador, or can you do it on the web site and they just notice your reservations and do their magic in the background? I ask because while I might be willing to call for a special occasion every now and then when I'd really like some kind of extra I am much more comfortable managing my own reservations and making them on the web, etc.

BTW, as a PP I found the service I get to be not much different than when I was a regular Platinum. In particular, I find (and found) I get much more attention, better upgrades, etc., at (higher end) properties where I'm a regular than at those where I stay only rarely. I assume local management will always recognize what it perceives to be its own best customers, regardless of formal status in the rewards program.
I,m very much interested with this ambassador service as well.
Normally I just book the room from my SPG apps

bold : That interesting that PP and PLT treatment is quite similar. Maybe that will happen with the new programs as well .... we never knows for now
I guess local recognition most likely override the program status.
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