CPRich

I wasn't disappointed because I didn't really expect much. Mine was a single point of contact vs. tracking down SPG/property manager/others, and was a consistent email address for all communications.

I had a welcome gift at two properties for family trips, but I didn't really expect/need anything on business trips. I didn't expect lavish suites/treatment beyond standard PLT upgrade policy, so I got what I expected most of the time, and a nice upgrade 2 or 3 times.