Originally Posted by
jsloan
Without comment on the rest of your message -- I don't have an opinion either way on what will happen -- this part makes no sense whatsoever from a customer service point of view. "Sorry, you failed to link your accounts in time, so you get a lower status than someone else with an otherwise identical profile." This is liable to create as much / more ill will as any other proposal -- nobody likes to be made to feel foolish.
You're forgetting the possibility that the main reason for not having linked accounts could be down to the fact that the SPG account holder doesn't even have an MR account (they only have SPG). It's important to remember that it's not the behaviour patterns of FTers that matters here, but that of the general public.
Also bear in mind that Marriott execs and reps are indeed imploring people with both SPG and MR accounts to link those accounts
before August 1.
Of course, this whole clusterf*** could no doubt have been avoided if they didn't insist on launching their new program in the middle of the year, but that's a debate for another day.