Honestly with flying, there is so little consistency in the various airports, regional carriers and aircraft. Generally I find Delta to be way ahead of the crowd. I find it difficult to believe that any company that large could ensure a consistent experience across the country and even the world! That being said I try to be understanding and generally don't like to complain over the little things. Richard Anderson did great things for Delta despite the constant hate he got on this forum. I don't write off a CEO for purchasing the 739 (I doubt a CEO has too much say in the choosing of a configuration).