Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,031
So, the ultimate EU261 scenario ....
Todays BA56 arrival (scheduled 05:30) landed on 27R at 09:25. It's only a short taxi to the C gate, and the passenger on board noted the time the plane comes to a halt as 09:30.
"Doors opened ready for passengers to depart" happened sometime after 09:30.
BA show the "Arrival time" as 09:29. Funny that.
Could it be that an itchy finger may have been influenced to press the "Arrived" button prematurely ?
Assuming the Regulation datum is "doors opened and ready for passengers to depart", it's just not possible to do this within 4 minutes of an A380 runway touchdown.
So, advice sought. Will BA refuse the claim based on the 'official' arrival time ?