Originally Posted by
muzthe42nd
That is correct, though the points are also automatically refunded when cancelled or no showed. So the hotel does not get double paid.
So therefore the customer gets charged the Best Available Rate, which is in the region of £350 if he cancels or fails to show up. Definitely worth trying to negotiate with hotel or Hilton. As OP states, they can possibly manage to re-let the room if he gives them notice asap.