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Old Apr 15, 2018, 12:27 am
  #5  
laxmillenial
 
Join Date: Jan 2016
Programs: UA 1K; *G, AA Plat
Posts: 1,700
I hope I don't open a can of worms by saying this, but:

From the hard-product perspective, yes, United seems to be valuing its "Premium seats"; such as J, PE, E+. As a young flyer, I can't tell you how much this entices me to stay. A better seat, no matter what cabin I'm in (as long as it's not E-).

However, you will get those who say United needs to value its soft-product as well and that it would do well to improve this. Basically, the argument of quality not quantity.
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