Did any of you hear of a different J class for award and for purchase?
I spent 2 hours with phone agents including the Customer Relation office at Turkey.
There is J1 on the flight I'm in (on EF - on the first segment) and once they open my reservation they cannot upgrade...
First, they say need at least J2 - which is nonsense - because I had flights with J1 clearing.
Then they claim that J is used for cash promotion or award and in this case it's the former so I cannot upgrade.
From their website:
https://www.turkishairlines.com/en-i...rds/index.html
"In Business Class, if there is space in the "J" class and you have a confirmed reservation, you can upgrade"
I don't know what to do.