Follow up question on a claim for a BOS-LHR where the plane went tech and my niece and friend were rebooked by BA on a Virgin flight arriving (as scheduled) 4 hours+ after original due time.
Initially refused, response to second attempt is 'as you didn't travel on the delayed flight with us, we're not liable for a compensation payment'.
Plan to go to CEDR, but wanted to check we are good to go with this?