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Old Apr 6, 18, 8:56 am
fin 645
Join Date: Mar 2010
Location: Canada
Programs: *G
Posts: 2,303
I had my first experience with the "new" website last night to book a relatively simple itinerary. It is an unbelievable jumble without any logic nor clarity. In particular, it was not clear if I had in fact selected my desired outbound, or had more clicks to go, or had in fact moved on to the return flight. But they are being crafty in trying to trick you into things you do not want. Seat selection pops up with the prices, but does not explicitly say you can ignore that step if you want. And the payment page, which shows a discount alongside an AMEX application, is the sort of marketing nonsense I abhor.

But more than anything, I cannot imagine anyone with little knowledge of flights, successfully completing all the byzantine steps. It used to be so simple "in the good old days".
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