Ridiculously long hold times for MR Customer Service
Has anyone else noticed the 30-40 minute hold times recently for MR customer care? Between the Salt Lake City Marriott City Creek being unable to post Plat Amenity points on three stays and lounge closing points on one over the last 6 days, and the weekend stay 1000 points megabonus not adding into my points total at another property (I was hopping around) I spent 2 - 2 1/2 hours on hold to get things fixed since last Thursday.
Did they close down a call center or something? I thought most of it was run out of Omaha where they shouldn't be hurting for call center folks (except the guy that got himself fired for liking the Taiwan tweet).