FlyerTalk Forums - View Single Post - Can't get through to Marriott Reservations
Old Apr 5, 18, 8:36 pm
  #1  
bigshooter
 
Join Date: Feb 2012
Location: The place where it gets so hot in the summer some planes can't take off.
Programs: Marriott LT Titanium, WoH Globalist, National EE, United Platinum
Posts: 1,153
Ridiculously long hold times for MR Customer Service

Has anyone else noticed the 30-40 minute hold times recently for MR customer care? Between the Salt Lake City Marriott City Creek being unable to post Plat Amenity points on three stays and lounge closing points on one over the last 6 days, and the weekend stay 1000 points megabonus not adding into my points total at another property (I was hopping around) I spent 2 - 2 1/2 hours on hold to get things fixed since last Thursday.

Did they close down a call center or something? I thought most of it was run out of Omaha where they shouldn't be hurting for call center folks (except the guy that got himself fired for liking the Taiwan tweet).
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