Originally Posted by
DetroitFlyer
Agents at the airport don't have the same tools as Reservations so it is possible they aren't able to help as easily with future date reservations.
They don't have the same knowledge either. I tried asking for a SDC once and two agents had no idea what that was. I stick to using the club agents for IRROPS or minor things since I figure that is most of their experience and call in for everything else. Though there have been many occasions where there's only one or two agents and someone is tying them up and I am able to call in faster.