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Old Apr 3, 18, 9:05 pm
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Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, Global Entry/Nexus, APEC..
Posts: 17,430
Originally Posted by yhzflyer View Post
No perfection of form OR content OR function.

Just booked 4 tickets online, all AC flights, for close to $8000. Couldn't select seats...had to phone Air Canada. The person I spoke with (who was very good) said she was going to send a complaint to their IT dept. (probably a couple of guys named Gilbert and Jedi operating out of someone's basement).


The AC agent I spoke with the other day didn't believe me when I told her seats could not be selected during purchase, that in Manage Bookings, the "Seat select" option was grayed out, that if you clicked it, it said

(also, nice white space)

So as she was busy typing away a trouble report, I reminded her that it's been almost 2 months since I noticed rows were missing on the seats maps and apparently AC IT can't find the missing they are still missing.....

Oh let's see, what else.

Ah, then she tested what I told her about not being able to book seats (despite my repeated offers to email her the screen shots) and yep, she came to the same conclusion

And yet, here we are
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