Old Apr 2, 18, 10:07 am
Join Date: Oct 2007
Location: Shanghai and Bavaria
Programs: Spire RA, SPG Platinum, FB Ultimate, LH FQTV, Ctrip Diamond VIP.
Posts: 2,981
Originally Posted by AnttiV View Post
Booked a club room for 2 nights next week at 3111HKD++/night. Today noticed that in the app I was "upgraded" to a standard Deluxe Room. Emailed the hotel already but received no response yet.

Is it possible that they treat the Club Rooms as standard Superior rooms with club access and the (Plat) Ambassador "upgrade" is actually to a standard Deluxe Room? I'd find that absolutely ridiculous as I could have booked the Deluxe room for 2151HKD++/night and would have received a Harbour View room. That would have left me almost 1k HKD to pay for the club access which I think costs around 700 for Ambassador members.
No surprise there. Your one level upgrade from club superior results in a club deluxe, a one level from deluxe would have given a superior harbor view. You could have booked a club deluxe for an upgrade to harbor view club superior room. The hotel will be happy to upsell, I guess.
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