FlyerTalk Forums - View Single Post - Polaris - When is the appropriate time to ask for gel pillow (now on seat), pad & PJ?
Old Apr 1, 2018, 12:45 am
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Question Polaris - When is the appropriate time to ask for gel pillow (now on seat), pad & PJ?

Obviously, one wants to ask for the gel pillow before they run out. However, I always feel awkward and not know when the best time is.

Before departure, they are busy serving the PDB, distributing menus, taking meal order and checking for stuff in the galley, not to mention all the people walking by. Then, after taking off, they start the drinks/nuts and meals.

The staffing level is obviously on the low side. So, no matter when you ask (before the meal service is done and they run out of the pillows), you are interrupting something. Some FAs are nice and efficient but others make you feel you are troubling them and forget...

Kind of crazy if one pays thousands of dollars for a seat and has to "beat the gel pillow rush" and "be prepared to eat a 2nd choice meal", etc. but I guess that is United
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