Old Mar 30, 18, 3:07 pm
  #4  
sm82
 
Join Date: May 2012
Location: Los Angeles, CA
Programs: AA EXP, SPG Platinum
Posts: 230
Originally Posted by Dave Noble View Post
How come you were booked into First Class rather than Business Class? As it stands , it looks like there was an issue with the original booking being done incorrectly rather than another passenger's award booking impacting it

Wait until Monday and see whether customer service just simply credits the missing flight
Dave, good point. Policy for our company and our travel agency is Y-up which on LAX>JFK isn't available so it's usually refundable J. The outbound booked in F and return in J. It may have been the only premium cabin available, I'm not sure. Only speculation and it was a nice surprise.
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