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Old Mar 29, 18, 10:54 pm
  #1758  
Kacee
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Join Date: Apr 2013
Location: SFO
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Originally Posted by samjnz View Post
I guess the more "prestigious" or novel the route, the worse the onboard experience
Which of those do you think SFO-AKL is? I would say neither.

UA long-haul has always been russian roulette for service quality due to the seniority-based assignments. Figure about a 5-10% chance you get genuinely poor service. They type of service OP reported here is more like 1/1000.
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