Originally Posted by
Kacee
But there is a standard UA valuation of 2 cpm for purposes of customer service comp, and the offer to OP did not match that, which is I think what he was commenting on.
that's what I always thought! Last week I received 7500 miles from Customer Service (for non operating in-flight entertainment and Wi-Fi on aTranscon) I wrote back and asked if I can get a dollar off certificate instead, the representative replied saying I will void the miles and issue a $125 ECERT (perhaps this agent needs to firm up her math skills or there is some slight reduction of late) curious to know if anyone else has been getting less than two cents a mile. Thanks and safe travels