Old Mar 23, 18, 2:56 pm
  #1  
on22cz
 
Join Date: Jan 2014
Location: C2
Programs: AY Lumo, TK Elite Plus, BT VIP
Posts: 782
Lumo recognition, freebies and soft perks

With Lumo being around for a while, I believe we can dedicate a thread to what does Lumo-hood really look like.

First in - today on ATR route I saw a Lumo was served before others. This time it saved 1-2 minutes. Some other time it may actually be more than just a nice gesture from the crew. Any observation on this being a rule or just a crew-dependent service concept? It has happened twice to me as a Plat, but that was definitely crew-dependent.

So far the soft perks seem quite poor. Seat reservation in the lounge and early on-board service privilege aren't really much memorable. AY, please step-up the game!

What are your observations / experience?
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