Originally Posted by
Flame3601
I would inform Emirates of such events, that is shoddy and not to be expected. EK also do not like to hear they are being swindled by their contractors.
Another +1
I got a reply from EK within 10 days which was actually quite specific to the complaint rather than the generic reply others have mentioned. They agreed the CD had failed to provide the correct standard of service and compensated me with a decent amount of miles.