Originally Posted by
msfrugalista
I had this problem back in January, had to call multiple times (3-4 times!) to get this sorted out. Also, this was my second application (first one was back in 2016) and I got the 25K bonus the second time around as well. I had to wait 2 billing statements, but I also called and escalated (whatever that means) to get my points to post. I used my Aeroplan #, not a new one. Hope this helps for anyone wanting to churn this card. I have no more use for Aeroplan points, just depleted over 300K for an upcoming trip to SE Asia!
My wife and I are on our second card and the points have not posted. Called last week and the agent asked us to wait 8 weeks. When I talked to a supervisor he noticed that our AC# was not even in his system, which is odd as our statement shows the number. He filed a case and escalated promising to call back in 3-5 business days.