FlyerTalk Forums - View Single Post - The NO THANKS CONCIERGE thread: Documenting the failure and deviation of the service
Thread: The NO THANKS CONCIERGE thread: Documenting the failure and deviation of the service
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Old Mar 18, 2018, 8:12 am
  #3  
capedreamer
 
Join Date: Jun 2010
Location: MEX
Programs: AC E75K
Posts: 4,171
Agree that the inability to speak to Concierge right away (which was always possible before and almost never now IME) is a major downgrade in the program.
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