Originally Posted by
RatherBeInYOW
the UA gate agent loudly said "no, I need your passport ... EVERYONE NEEDS TO HAVE THEIR PASSPORT OPEN TO THE PHOTO PAGE" and decided to refuse to let me board until I dug out my passport..
Had that been me in that situation, I would've requested the supervisor and shamed that agent in front of everyone for breaking international policies by not following the rules as pointed out in Timatic. Then I would've got his name and sent a burning complaint to the airline headquarters.