Originally Posted by
mandilmos
thanks
their is business is not my problem.
important thing is if they inform me before buying the ticket. and which part of ticket rules it is mentioned ?
I red the rules but really cant find amything related that.
You cannot turn non-refundable tickets into refundable tickets under any circumstances. That is true industry-wide. If you are not finding a description of the process in the fare rules, you will need to go back and read them again. It is a lengthy and dense document. If you post the point of sale, the date of sale, and the 5-6 digit fare basis, someone here will be able to walk you through this.