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Thread: "May I call you by your first name, sir?"
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Old Mar 11, 2018, 9:55 am
  #7  
Passmethesickbag
 
Join Date: Feb 2003
Location: NCL
Programs: UA 1MM/*G. DL Gold for one more year.
Posts: 5,305
Originally Posted by Ldnn1
It's not just in India. SOP in plenty of UK call centres as well. Lloyds springs to mind but had it from many others - drives me nuts.

The only reasonable justification (IMO) for it is that some people don't actually go by their first name (e.g. use their middle name), but then those people are used to dealing with that complexity more generally anyway. I doubt someone would be offended if they say their name is Olivia Smith and then get called Olivia without 'permission'.
Glad it's not just me. And I've already dealt with that one, as my given name is the third forename listed in my passport, and I'm using it in all OW bookings.
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