Originally Posted by
pewpew
is product differentiation not a thing anymore? Where's the AC vs WS value prop?
My (senior citizen) parents are retired and travel 4-5 times per year, either transcon or overseas.
This has exactly been my dad's point. By racing to the bottom and stripping away every perk leisure travellers like my parents might appreciate, there is now zero reason for them to choose Air Canada. Or to put it another way, AC makes no attempt whatsoever to incentivize my parents to choose AC over a competing carrier. Not via fare, frequent flier miles or anything else. As a result, he just books whatever's convenient for my mum and dad for a a given trip.