Originally Posted by bocastephen

Thank you - looks like a few errors there. Citizenship is showing as Taiwan, but the US passport is shown as a document to enter the USA. The drivers license is missing completely. Of course I don't know what was in there before when precheck was actually working.

Originally Posted by srg078

Not sure if anyone has run into this issue before. I got Global Entry in late 2014, at the time I was a Green Card holder and have been using GE and PreCheck with no problem since then. I became a US Citizen about a year ago and provided CBP with my new passport details, PreCheck was still working as of late last year.

I requested a new GE Card in January to match my new name (I dropped my middle name when I became a citizen) and US Passport details. I received and activated the new card, but now PreCheck is no longer being applied to boarding passes on domestic flights. The KTN/PassID did not change and I've entered it manually when booking flights with no luck. CBP confirmed my name, DOB and number and everything seems to be right. But for some reason PreCheck is just not appearing anymore.

TSA says that they have no access to my GE information and refers me to CBP who says everything is right and sends me back to the TSA. So far it's been a frustrating back and forth and no one has been able to help me find a solution for this.

Has anyone run into this issue before? I'm regretting even requesting a new GE card in the first place since it seems like you don't even need it when traveling back to the US with a US Passport.