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Old Mar 5, 18, 3:29 pm
Join Date: Oct 2006
Programs: UA Platinum, Marriott Platinum Premier
Posts: 82
Check in not available until 6PM?


I have a stay coming up this week one night starting Thursday night at an Autograph Collection. Co-worker and I booked at the same hotel and we are Plat premier and platinum. We received an email today informing us that the hotel has a "large group checking out the day of our check-in, and the hotel may not be able to accommodate a check-in before 6 PM".

My question is: Can they do this when the published check-in time for the reservation is 4 PM? Also, should any compensation be given? This is a first for me with Marriott after 1000s of nights but I know these Autograph Collection properties can sometimes be a little quirky. Curious to see what others have encountered and how they have handled this.
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